Following weeks of nationwide outrage after video depicting the forcible (and violent) removal of passenger David Dao at Chicago’s O’Hare International Airport surfaced online, United Airlines has reportedly reached an undisclosed settlement.
While the mainstream media continues to report the Dao was removed off of an ‘overbooked‘ flight after refusing to accept a travel credit voucher offered if he were to voluntarily give up his seat, the truth of the matter remains the flight was not ‘overbooked.’ Instead, United was attempting to remove four paying passengers to make room for airline staffers need for a different flight at the last minute.
After no one on the flight had volunteered to accept the travel vouchers, Dao’s seat was one of four selected as part of a ‘lottery’ and thus his nightmare began to unfold. After refusing to leave the aircraft law enforcement was notified by United staff, leading to the doctor being physically dragged off United Flight 3411 to complete disbelief of horrified passengers forced to witness the violent incident.
Moral of the story, the case literally comes down to forcing paying passengers to suffer the consequences of United’s own poor planning in terms of staffing.
As a result, United has agreed to settle with Dao and his legal team for an undisclosed amount under the condition that all parties involved keep the settlement amount confidential. Additionally, still struggling with the monumental consequences of this P.R. nightmare, United Airlines emailed passengers Friday that “Actions Speak Louder than Words.”
Attempting to regain consumer trust, United wrote that “We can never say we are sorry enough for what occurred, but we also know meaningful actions will speak louder than words.”
Listing that they will now change policies in regards to passenger removal, reimbursement for lost bags and travel vouchers, United is begging passengers to comeback.
View the email below:
Thoughts on this promise to change? Will you ever trust United again? Let us know in the comment section below.